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I have recently cancelled a contract and requested that the number be converted to prepaid so that I could use it for an existing contract.

I first spoke to someone in the call center explaining what I wanted done before I cancelled my contract.

After the cancellation of contract I wen't into the Stadium on Main store, in Claremont to have the prepaid number ( ********** 273) put onto my contract sim ( ********** 009). There was a miscommunication because I asked for a port, but you cannot receive a port from a Telkom to Telkom. They proceeded to tell me on multiple occasions that they've processed the port and I should wait a few days. Eventually they realised the error and advised I needed a number change, but advised only the manager to do this. The manager was out of store the next couple of times I went to the store.

After personally emailing the manager (I have proof), he advised that he couldn't do this, and that it was a back office process. I thought it would be easier to call into the call center to have it done. I was then advised that I needed to go into a store to do a sim swap .

I then went to Bleroute and spoke to Merlin Potts. He tried to help me but said that the people at Stadium on main had already logged something on the system. At this time I as unable to receive calls or sms messages on my ********** 263 number. This is the number I need since all my verification codes and business calls are linked to. I advised him that I needed it to be done as soon as possible. He said he had to wait for the people at Stadium on Main so as to follow up on what they did. He was helpful and friendly and gave me his cellphone number to keep me posted.

Since then I haven't heard from him or the store in Stadium on Main staff. My messages to Merlin have gone through but I've received no reply.

I then called the call sentence again, and was advised that they couldn't help because it was a back office process. I was advised that this would take 9 days.

I need this sorted out as soon as possible, and quite frankly don't know who and where to go for assistance since everyone has a different reason for why it hasn't been done yet.

I am a loyal customer and have not missed any payments. I don't understand why it is so difficult for this to be done. It is a risk not having the 084 number running because anyone with access will be able to get into my accounts that need sms verification.

Initially I was able to port my 084 number to my contract Telkom sim 2 years ago. I don't see why it's so difficult for the same thing to be done now because both numbers are on the Telkom network.

I would sincerely appreciate any help and a rush on whatever process needs to be done.

Thanks