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Hi<br> <br> I got a new router from Telkom on Tuesday the 12th May as the one I had was always down and Telkom call center advised me to get a new one. The new router could connect and since then I have tried to get hold of Telkom for more than 2 hours. Went to the branch in Phoenix to try and get help they told me only call center will be able to help, when I explained that I tried to get hold of them for more than two hours they told me Telkom is short staffed because they are retrenching. What is the use of paying for a service you can't use. Now when I call the call center I get a message my account is suspended because of outstanding fees. My account was never in areas. I am frustrated as I don't really know who to contact or where to go.