No response

I logged a call with Telkom regarding no internet access on my ADSL line since 24th February. Was told there is nothing wrong with the line but that they would be migrating to a new broadband solution on 10th March. Post 10th March, still no access. After numerous unanswered phone calls I managed to log a call, 939CRK200315. Received one phone call to say they would attend to the problem. I am paying for a service that I am not getting.....