No response

<p>I logged a fault on Thursday 27/07/2017 because my internet was not working and was told the technician will come. He arrived the next day and tested everything. He referred the fault to the cable department as the cables are either faulty/******/damaged. I call once a day to follow up and all the consultants I speak to refuse to put me through to a manager who can tell me more than: Sorry about the long wait, but the cables mist be despatched. How long does it take to deliver and install a cable?? I have spent more than 2 hours holding on to be told the same thing and in the meanwhile, my household has no landline and no internet. </p> <p> </p> <p>A week later, I have no idea when I can even expect the cables to be despatched. And there is apparently no telephone number for the cable department either. This is the most frustrating experience I've ever had and absolute disappointment. </p> <p> </p> <p>I truly hope someone who can help me with this issue reads this and responds as I am super annoyed at the situation.</p>