LB
Lourensa B

1 reviews | Active since Jul 2016

18 Apr 2017, 11:36

No Response

<p>I have changing my banking details for my Telkom Wifi contract as I have changed banks and when I received no response I tried getting a settlement quote so that I could pay and close the contract, but still not received any response. Ive tried going into a branch to do this but the ques are always out the door so I have not been able to speak to anyone. Now I have received warning sms's that I am being handed over to attorneys but as soon as I receive the sms my phone crashed and I lost it. Now Im not sure who to contact to handle this and I am getting no help from Telkom. I urgently need assistance.</p>

0
Replies (2)
Telkom
Telkom's reply18 Apr 2017, 12:37
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply19 Apr 2017, 14:23
Official

Good day,

Your query is escalated to Billing for further assistance.

Case ***6.

Kind regards

William

Telkom Social Media Team

Best regards,