No response

I had a monthly discount on my account which just disappeared when 2015 came around. I logged this in a telkom store and i was refunded for the months i did not have the discount thus Telkom acknowledging that is should have been there. Now i'm not getting any further response from telkom on when they are going to reinstate it. i have mailed telkom multiple times without response and i dont have a phone on my landline (was supposed to get one with my free line move but obviously that didn't happen either). i refuse to phone from my cellphone as this will end up as a very expensive call that i will have to cover for a mistake that is not even mine. oh and in the meantime i have had about 10000 smse from telkom reminding me to pay my account. obviously no lack in communication when THEY want something.