No respond to solve my problem

My problem with my Internet line is now going on since 21 Dec 2015 I report 3-6 times daily to ask create new port and reset my line Every time they put the line on and then send sms to say problem is solved which is not the case because tomorrow we start all over again. Had several ref numbers now since 19 Dec Even spoke to a supervisor who promised me the moon that he will sort it out (Name is available We had this line for 31 years and we always had problems Can somebody please help and do something about it The last Ref number that was given on 15 Jan 15:10pm is 44CTK150116, one of several since 21 Dec 2015 Every time my old rev is deleted and there is no record