No respond for incorrect billing for over a month

On the 12th June I received my Telkom account statement, I noticed the amount were double of what I usually pay.<br> <br> Then I spoke with a lady at Telkom call center, we figure out from the amount I been charged for was for a service<br> - I don't have, not support in my area/address and therefore I couldn't possibly used. <br> We open a account dispute on the 12th June (REF. 276 337 74) hope the credit department will rectify the error.<br> <br> 13th July a month have gone by I haven't received any respond to my dispute and now I received the new statement for another month. And there are new problem, 26 months ago I singed up a 24 month contract with Telkom so the contract had been expired for 2 month ago but now I been charged by Telkom for forfeiting the expired contact agreement. I then log another account dispute (REF. 276 613 56) here was my story so far.<br> <br> I had spend over 2 hours on the phone with call center try to fix the error I don't responsible for even if Telkom can't rectify the error right away could I at least have a call update regarding to the matter?<br> <br> I hope someone from Telkom could help me to resolve the billing headache.