No responce Complaint hanging For 3 weeks

Ok so it started as a normal request. <br> send my details asked to be called back, Waited a week no response, called in spoke to a few guys who promised to get back to me. Finally someone from the social network called to assist promised to be called back the same day or the following waited no call, complained again got a Phone call, Spoke to Thembi Mabaso who who said she would sort it out only needs to wait for Brochure, now its seems like she has been waiting for almost a week for a brochure at her Company @ Telkom, Not sure if she is waiting for a fresh Copy or an imported one but I have been waiting, I am super fed up with the Lack of **** service i get from Telkom I feel like canceling my contract and Reverse all funds since i joined, what a mess and all i want to do is upgrade i actually want top spend more money but of course Telkom is super Rich so my money is maybe just a **** in a bucket. guys sort out the mess ASAP my next move will ICASA and i have records of all communication and i will use it!!