No respect for customer/value for money

I took a contract with Telkom and also took insurance for the device. My house was broken into the phone was ******. I have been following up with finrite and they were not able to assist, spoke to Busi, Angelique and finally Mapelo who didn't know what the procedure for claims was besides sending countless emails to the 'head office'!!!. I was then forced to go to the store and spoke to Gabby and the feedback I got only on the 30/12/2015 was that the issue had been escalated to Telkom as per VM from Gabby. To this day, I haven't received any feedback about this complaint. I then went to the store again today and Gabby was not on duty I then asked Thabang for the manager on duty and was told \THE MANAGER IS ON LEAVE AND THERES NO NEXT IN CHARGE!!' how is this even possible? The service levels are just appalling