No resp from telkom re req for cancellation quote

I have been struggling for over 3weeks to get a cancellation quote from telkom for my2 mobile devices. I have called the call centre4 times,been into the telkom mobile shop 4times and a 5thtime to a different branch, and emailed their email line 4 times as well, since the last week of Feb.I need to cancel my contracts due to relocating abroad, and need to get a cancellation quote. The call centre tell me they are not trained to assist, I must go to a telkom mobile shop.The telkom mobile shop tell me that it is not a front office function,I must call the call centre. The contract needs to be ended by 31 march, and I still do not know what I am liable for. Finally,I gave a supervisor, tumi, from the call centre a deadline on Friday 13 march to get the info to me by close of business that day.Still nothing. I feel I have done more than what is reasonably expected to close these accounts. Telkom has disregarded my rights as a consumer,& I am no longer prepared to stand in queues (hour or more or at a time) or hold for the call centre(over 30mins per call). This is my last resort and then I will simply close my bank account and telkom can run their debit orders til the ***s come home