NO RESOLVE - WORST SERVICE

So, I wrote about the lack of service received from Telkom. I sent a colleague to the Ballito store where I purchased data that has yet to be loaded eventhough it's paid for and the Manager told her that because I reported my issue to Hello Peter, it is out of his hands and cannot assist me. He did not want to even take my number to give me an update on whether there was the progress of my issue. I am not getting responses to my emails either and still cannot get through to their store phone line. The Managet did offer to pay me back out of his own pocket but I did not accept as Telkom should refund me or load the data. And I was not going to drive all the way to Ballito from Durban South. So, it's 25 days and counting and still not resolve to my problem. I still don't understand why it's taking so long to just load data or refund me for a telecommunications company!!!! My frustration level is high and patience is running on fumes. There is noone that I can get hold of to assist me. All I am told is that notes are put on the case file and I must wait. The Telkom billing department is yet to contact me as well.