No resolve of dispute after almost a month

I have received my Telkom invoice on 13 May 2015, and going through it I saw that I was charged R3793.86 for service fees. I then phoned customer care on 16 May and lodged a dispute (***5) The agent told me he cannot see what these service fees is that I am being charged for.<br> <br> I waited and did not receive any feedback so I called in again several times from 26 May, and every time I was told that the dispute is still open although nothing was being done with it. I eventually talked to Sinqobile (call centre) whom told me her manager Lerato will get back to me to try and resolve the matter (she never got back to me).<br> <br> 1 June I went to the Telkom shop in Secunda Thuli, checked and sent her manager Glenda Gallieboy an email stating my dispute, and told me her manager will get it resolved. Shetold me they will give feedback regarding the progress. On 02 June I phoned Glenda whom never answered her phone. I I finally got hold of Thuli, whom told me her manager did sent an email, but she doesn't know the progress. <br> <br> Calling the call center, I spoke to a Nabuhle whom told me my dispute is still just open. She told me she will sent her manager Ndanlo Msoni a mail to escalate the matter