No resolution to reported fault

Our phone line has been down since the beginning of August. I logged a fault online and nothing happened. I logged a second fault and ten days later was informed that the issue had been resolved. When I got home that evening, I tested the phone to find it was still not working. Called the next day to have the fault reopened and didn't hear anything for 2 weeks. Called to follow up and waited in the queuing system for 20 mins before being helped. Consultant could not give me any details or tell me when problem would be resolved. I insisted on speaking to someone who could help and was put on hold for another 25 mins before the call was disconnected. <br> Completely unacceptable level of service. I am currently paying for a service that I have not had for 6 weeks and not getting any help in having the issue resolved.