No resolution to free data allocation problem

I'm appalled at the service I'm not getting regarding my free 2 gig data allocation. All I'm asking for the last to weeks at the Telkom Shop and the call centre is why I am not able access the Data with my cellphone and can they sort the problem out

After doing some checks all they tell me is they are unable to help me and that they will log the "Incident" for the IT department to handle. I still get no feedback and resolution to my problem after that. It's gone on 2 weeks now and I still got no internet connection on my cellphone.

I recently upgraded from Home Unlimited 4 Mbps to 10 Mbps and requested for them to also up my free data allocation from 1gig to 2 gig. They said that all was done on my new sim but ???????