No resolution since 2011

The first Hello Peter complaint was filed 23 September and one response email was received. The second Hello Peter complaint was filed 05 November and one response email was received. A minor step in resolving the complaint seems to be taken each time.<br> <br> Hopefully on the third Hello Peter complaint resolution can be reached. Please refer to SM148665 - since this has been in progress since 2011, I do not think that I am being unreasonable on a timeline.<br> <br> In addition to this, an sms was received from Telkom requesting verification of contact details (which has been included on every email and complaint as well as on the billing). Sent to right SMS, right email, contact number on sms is incorrect. Telkom was contacted to verify this and once again as I'm not the 'account holder' (not through lack of trying on my part) the incorrect contact number could not be changed.<br> <br> Please can this problem now be solved!