No resolution since 2011

Telkom is unwilling to assist in any way in transferring an account to a new name despite attempting this since 2011. My last conversation took place with Mr Edward Saunderson on 09 June and response was promised within 48 hours from Telmarie Menyennett. No response received yet again.<br> <br> The issue in brief:<br> * Account holder left the country in September 2000<br> * Line moved to a new address in 2003 (approx.) by myself (not account holder).<br> * 2011- start of attempts to move this account into my name. Advised that letter from account holder and passport copy required. All documents was taken into the Menlyn Park branch. Now told a form needs to be completed by account holder (how?). They cannot assist (various instances)<br> * Repeated at Hatfield branch various times - same story<br> *I moved 01 Sep 14 - Telkom will not move line, change into my name, or cancel as I'm not the account holder (even with letters and passport copies)<br> * When I had access to services the account payments were up to date - even though I was not the account holder<br> *No access to services since 01 Sep 14- but I must still pay while no assistance is provided<br> <br> What else can I possibly do?!!!<br> <br>