JC
J C
1 reviews | Active since Sept 2015
05 Nov 2015, 17:57
No resolution since 2011
In utter desperation I logged a complaint on Hello Peter on 23 September 2015 regarding a situation that has been ongoing since 2011.<br> <br> While Telkom responded promptly with a reference number (SM148665) and an email requesting my account number (I responded within 2 hours), nothing further has taken place.<br> <br> Telkom - instead of TRYING to appear helpful by handing out tracking numbers, please can we actually BE helpful and resolve the situation?
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Telkom's replyOfficial
05 Nov 2015, 18:41Hello Khinga,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM148665 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM148665 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply05 Nov 2015, 18:41
Official
Hello Khinga,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM148665 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM148665 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,