No resolution or service

Item: Telkom
Rating: 1
Author: Marc S

My phone has been out of order since early Dec 17. On 17 Dec I logged a fault and up to today no one has been here to fix it. No phone line for almost a month!!!!!!

Seems Telkom doesn’t care about its customers …

Helpful (0)

Replies (2)

Telkom's replyOfficial

07 Feb 2018, 10:07

HI meschmidt

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. The previous fault ref 38CRZ221217 indicates the fault had been repaired and test results display no defects at present. Please confirm the status of the line when possible.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom's reply07 Feb 2018, 10:07

Official

HI meschmidt

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Marc S's updateReviewer Update

07 Feb 2018, 10:22

Hi After a two month wait the phone is now working. Why does one have to wait so long?? I’ve paid my monthly bill for two months but received no service?? Thanks.

Marc S's update07 Feb 2018, 10:22

Reviewer Update

Hi After a two month wait the phone is now working. Why does one have to wait so long?? I’ve paid my monthly bill for two months but received no service?? Thanks.