No resolution or feedback on congested exchange.

On the 21st of May i logged Fault 95CWK190515, regarding to very low connection speeds in the evenings.<br> At worst it would reach less than 0.3mbps on a 4mbps line and an extremely high latency of more than 1000ms.<br> A technician called, said that he could not see that the line was affected on his side and blamed my ISP.<br> Although my problem was not solved, my line was 'RESTORED' according to Telkom's fault system.<br> <br> After numerous tests, my ISP confirmed that it's a Telkom issue.<br> <br> I proceeded to log Fault 389CWK190815.<br> A technician confirmed that there is a problem at the Telkom exchange and that he will get back to me as soon as possible.<br> He never did.<br> <br> Even if you tell me that 0.3mbps in the evenings is my reality, congestion is to blame, and there's nothing you can do about it, i'll gladly except and change service to a wireless provider.<br> <br> My problem is that there is no resolution or clarity on my situation.<br> <br> Eagerly awaiting your reply.<br> Thank You.<br> <br> <br>