No Resolution on Fault for over a week

Hi,<br> My fault number is 783CRK081215. This was logged last week Tuesday (8 December), although the line was out from before then (during the weekend). To this day I have had no communication from Telkom on when the line will be resolved. A technician was only assigned on the 13th (6 days after the issue was reported). On occasions that I have called Telkom to find out resolution date I'm told that they do not know and I must wait. It is ridiculous that it takes so long to log the fault in the first place and then no one can say when it will be resolved. This has happened to me a few times already in the last few months and Telkom remain complacent about the issues and take their time about resolving meanwhile being very diligent about billing for these lines that aren't actually working. I NEED TO KNOW WHEN THE ISSUE ON MY LINE WILL BE RESOLVED!!! Waiting for a technician who hasn't seen fit to contact me as yet to let me know when it will be resolved is not good enough.