MK
Mark K
1 reviews | Active since Apr 2013
31 Mar 2015, 08:37
NO RESOLUTION OF ADSL LINE FAULT REPORTING
Fault reported on ADSL line and reference received 1453CRK190315 on 19 March 2015. Received sms to confirm report. Message received on 22 March 2015 to say problem in hand with technical services. Nothing since and same problem. Intermittent line. Strike at callcentre, no answer, waiting for more than half an hour online.Annoyed. irritated simple issue to resolve
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Telkom's replyOfficial
31 Mar 2015, 11:20Hello footdoc,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM100238.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM100238.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Telkom's reply31 Mar 2015, 11:20
Official
Hello footdoc,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM100238.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM100238.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***