No resolution, no feedback - 10 days and counting

Normally I receive great service from Telkom but this has been a nightmare. On the morning of 21/03 we found our telephone line dead. After doing some digging found that there was a global Telkom fault, so we waited. In the evening of 22/03 we decided to log a fault (697CRK220315) as we could get no info on resolution to the global fault.<br> <br> On 23/03, the telephone started working but our DSL would not sync. I contacted 10210 who told us they were looking into it. I got a note that the fault was with the tech dept. later on 23/03 and it has been in that state since. Since then:<br> <br> - Approx. 15 calls with 10210 for 5+ hours. Escalation # was provided - 680208. Only info given is a global fault on my exchange but no one is assigned.<br> - Twitter, been told I'll get an update 28/03, nadda.<br> - Website chat, told me no tech was assigned (Panorama service centre), given another escalation # but the chat was ended by the agent immediately which meant I couldn't get the # as it redirects instantly.<br> - Told I'd be phoned back 3x, nadda.<br> - Cut off on 10210 6x after 20+ mins<br> - Told to phone the wrong # 2x<br> <br> Please fix this ASAP as I am incurring major costs while this remains unresolved.