No resolution ,no assistance

I was recently a victim of Identify theft.

Once this was established I immediately contacted the South Police Services and opened a case as well as completed an affidavit.

I then contacted the companies that I was aware of that the ********* had opened up numerous accounts with . Telkom being one of them . I was told by Telkom that this will be referred to the ***** team . This has now been well over a month

I now see a debit order of R8000.00 this morning of my account.

Who can I speak to in order to receive assistance and resolution ?