No resolution but billed for service

I wrote a complaint about Telkom line moving two weeks back and in a week a lady called me from the call center and said there is no infrastructure which i queried and she said to go and ask for a neighbours telephone mnumber so they could link me to that neighbourhood. Once I got the telephone number and gave it to the lady I recieved the sms confirming my line moving and an order referance. I spent last week expecting that the installation would be done however NOT AT all. I called the call center 10210 and was told the order is closed and the lady whos ounded some what confused said she would call her manager to explain as she was not sure why its closed if my installation was not done. The manager came on the line and claimed it was closed because there is not enough PODS to fit my line and that this would take 30 days working days i.e. I recieved the bill for FEB - March . I will not pay line rental on a line I do not have that will at this rate be installed in MARCH END. Its upsetting because I have had this very same issue the last time I moved my line and its unfair because I have no services and must pay for them even without yet there is always a telkom car parked nearby