1 reviews | Active since Mar 2009
No repsonse to previous complaint
My Complaint of 10 April refers:<br> <br> You said you made some adjustments but I'm still only syncing with the exchange at 400kbps. Your technician in the area says they are completely baffled that the replacement of 1km of copper section has made no difference. I pay every month for so called broadband, I get nothing even close. If you can't supply the service then just say so and stop robbing me of my money or fix the problem properly.
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Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team
So it's months since my initial complaint. I'm still sitting with a HALF a meg line. I had 1.6 meg initially which after a year suddenly dropped and thee technicians have not been able to fix it. I can't use half a meg, who can?! According to the cable guys in my area whom I speak to a lot the fibre in the area has already been laid, it needs to be connected to the exchange. Telkom you hold a monopoly and that's the only reason your service is so utterly appaling.
So it's months since my initial complaint. I'm still sitting with a HALF a meg line. I had 1.6 meg initially which after a year suddenly dropped and thee technicians have not been able to fix it. I can't use half a meg, who can?! According to the cable guys in my area whom I speak to a lot the fibre in the area has already been laid, it needs to be connected to the exchange. Telkom you hold a monopoly and that's the only reason your service is so utterly appaling.