No repsonse to my ongoing problem

I have had an issue with my line since November 2019. I have purchases a new router but still do not have internet access. I have contacted Mweb who have confirmed that there is not an issue with my router. I have gone into a Telkom shop and asked them to test the router and the router works, I have photos with proof that the router works. When I plug the router in at home, there is no internet access. I cannot get a technician to come out and look at the problem. I am in contact with Telkom everyday to no avail.