No reponse to fault logged

On 28 March 2016 my telephone line just stopped working.There is no dial tone. And I am waiting for Telkom to activate my ADSL line also. I phoned on 29 March to log the fault(586CWZ290316) and was told the technicians will sort it out, but I have still not heard anything from anyone regarding this. It is ridiculous that one has to pay for a service that you are unable to use. I cannot make calls and worst of all I have to use my cellphone airtime to try and phone Telkom to complain. All I keep being told by the call center people is that a technician will assist me as soon as one is available. Well that seems to be never. I dont get a reason for why my landline is not working.<br>