No reponse for new contract: Unlimmited broadband2

I paced an complaint more than a week ago on hellopeter: http://hellopeter.com/telkom/complaints/no-reponse-for-new-contract-unlimmited-broadband-***. All Telkom does is to try and save face with the social media team. After placing my complaint more than a week ago (Monday), Telkom social media phoned me an hour later and assured me that someone will contact me that same day. On Friday social media called me again and asked if my problem was resolved, at which I told them that it was only social media that have made contact. Again the person told me that someone will contact me. Today is Wednesday, more than a week later and I still wait for Telkom to phone me. But I guess I should not get upset, I see someone else on hellopeter are trying to get the same product from Telkom for 2 months now. I still have more than a month to go before I can expect an reaction form Telkom.<br> Telkom reference number on Hellopeter: SM168474