PR
Pieter R

1 reviews | Active since Nov 2011

17 Nov 2015, 09:05

No reponse for new contract: Unlimmited broadband

On 2 November I have app**** online for the Unlimited Wireless broadband contract. It was an extended offer in Gauteng: [URL Removed] I got a ticket number from the website: ***. I was contacted by Nolungelo Ngcobo, Customer Sales Service, E-mail: [Email Removed] She send me an email that I have to respond too, so that she can send me an application form. I have tried to get hold of her a couple of times, but without any response from her. Then I went to the Telkom shop inside the Centurion mall. I spoke with Tebogo there and he said that he have resolved a similar problem the previous week. He wrote an email to someone with all the information regarding the case and gave me his email address. He said someone from Telkom will contact me the same day still. Two days later I sent him an email but I did not receive a delivery report or read report and no response. His email address: [Email Removed] Its been 15 days since I have app**** for the service and I can not even get an application form. Very bad service.<br> <br> Philip Roos

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Replies (1)
Telkom
Telkom's reply17 Nov 2015, 10:46
Official
Hello dpjroos,

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Sales Team.

Your reference number is SM168474

We apologise for any inconvenience caused.

Regards,
Lindani
Telkom Social Media Team
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