No reply to complaint

When I received my ADSL modem I did not receive a ****le. I have told the delivery company weeks ago about this. They set up an appointment to deliver and dont arrive. I have also lodged a complaint about this on the Telkom website and have had no response. When you phone 10210 you are kept waiting for so long that eventually you give up. As such I have been unable to also field queries about my account regarding the fact that I did not have ADSL or the use of my landline for nearly a month due to the fact that Telkom did not respond to my repeated attempts of fault reporting - Reference No: ***9 and Ref No: ***8.