HB
Hagan B

1 reviews | Active since May 2016

11 May 2016, 15:52

No reply on Uncapped LTE

<p>I app**** online for Uncapped LTE. There was still 20 spaces left. I received an email with my ticket number was *** informing me an agent will contact me. The next evening I received a second email informing me that I could not be reached and should call 10213. I called Telkom just for someone to take my details and inform me an agent will call me. I then received a third email imforming me that I still could not be reached and should reapply. I was never contacted and when I try to reapply the webiste says I have already app**** and is unsuccessfull. I have never seen such a mismanaged, unproffessional company in my life. Not even an email to Asavela Ngxeke as requested by the Carnival Mall branch helped.</p>

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Replies (1)
Telkom
Telkom's reply13 May 2016, 12:15
Official
Hi busbyhc Thank you for making contact with us This response serves as confirmation that your query has been received and we will contact you. We do apologize for any inconvenience we have cause to you. Your reference number is: SM232952 Regards Luleka Telkom Social Media Team

Best regards,