SF
Sally F
1 reviews | Active since Nov 2013
09 Jun 2015, 15:51
NO REPLY FROM THE CANCELLATION DEPARTMENT
I am trying to cancel my ADSL line as I am now using WI-FI. I have been dialing 10210 and selecting option 4 for the last 9 days and no-one answers.<br> Their website does not allow one to send a written request so it's a never ending cycle.<br> This 10210 number is for almost all of their departments and is absolutely impossible to get through to the right department. Shocking service!!!
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Telkom's replyOfficial
09 Jun 2015, 17:02Hello Sally62302,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Cancellation Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM116887
Regards,
William Letwaba
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Cancellation Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM116887
Regards,
William Letwaba
Social Media Team
Telkom's reply09 Jun 2015, 17:02
Official
Hello Sally62302,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Cancellation Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM116887
Regards,
William Letwaba
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Cancellation Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM116887
Regards,
William Letwaba
Social Media Team