No Reply from Telkom

After applying online on the 25th of May 2020 at 16:04 pm for the fibre deal that Telkom adervertised (R499.00) in May 2020. I received an email from Telkom stating:

Dear Customer Ambrose

Telkom SA appreciates your online order request. Kindly note that your request will commence with a pre-credit approval and you will be contacted by our online team within 48 hours to confirm your order. Please note that your order will only be issued once you have been contacted by our online sales team.

However, I have not received any correspondence from Telkom's online team. Telkom should not send messages to customers if they cannot honor the turn-around time. This is frustrating, till date I have not received any correspondence from Telkom.