NO REPLY FROM TELKOM

I HAVE SENT THIS EMAIL 3 TIMES TO THE EMAIL ADDRESS GIVEN TO ME BY FIKILE WHEN I PHONED 10210. I JUST DON,T GET A REPLY !!!!

This is now the third time I’m sending this email …….. to the email address I was told to send it to by Fikile when I phoned 10210 to lodge a dispute ….. BUT as usual no help from TELKOM !!!!!

From: Theresa ********** Sent: 17 October 2018 07:00 PM To: ********** Subject: FW: Cancellation of service for **********

Please could someone respond to the email below which I sent on Monday. Thanks

From: Theresa ********** Sent: 15 October 2018 03:30 PM To: ********** Subject: Cancellation of service for **********

Good day,

Approximately a year ago I cancelled my telephone service with Telkom due to the fact that I was constantly without service, for 2weeks and more at times without compensation. I don’t have a line it’s some instrument on my roof. I can’t remember who I did it with but it was telephonically, no forms where ever sent to me to be completed before the service could be cancelled.

My Account was always in the credit, at time more than R3000 in credit, go back on my account and you will see that. In August 2017 when my credit was only R171.15 - I cancelled my service and never made any additional payment as I presumed whatever I then owed additionally would be taken from my R700 deposit with you. I then got an sms saying I owe R5007.67 which I am certainly not prepared to pay. I then contacted Telkom again and spoke to Fikile, she said I must lodge a despute against this, which I’m now doing, however since speaking to Fikile last week I still have not received any document in order to cancel my service since she said it was not cancelled. I would highly appreciate your attention in this regard.

Thank you Kind regards Theresa Pretorius Tel : ********** 839 Acc : ********** 50001