No reply for months

<p>Hi.</p> <p> </p> <p>I emailed my cancellation form in november requesting that my telephone line be cancelled. I was told that Id receive a call in 21 bussiness days, this never happend and my line was never cancelled. And from that time till now I've been charge every month. I'm moving so my plan was to just get a new service installed in my new place but since the cancellation didnt happend I decided to apply for a move of my line. There I was told that I'd receive a call in 2 days. This didnt happend. And to top it all of I've been charged twice this month for my telephone line, R206 both times. Payments were pulled from my account on the 4th and the now the 10th of Jan. This is unacceptable. And it doesnt help sending emails since I never get a reply back.</p> <p> </p> <p>Ive already paid for a month of service on the 4th and would like the 2nd amount paid back. Id also like to know if my service has been moved to my new location and when they will be installing my telephone line here. Aswell I'd like to know if i have to pay the R700 rand again to install my telephone line at my new location.</p> <p> </p> <p>Thanks</p>