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<p>on the 8th of July i wrote to hellopeter about telkom billing, later that day i got the reply from someone called Launa that said that somebody is looking at my complain and i will be contacted shortly, today it is 16:20 the 22nd of June 2017 and no one from telkom has contcted me. Does this mean that telkom do not care about my complain or is this the way they treat their customers? feel so helpless</p>
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Telkom's replyOfficial
23 Jun 2017, 14:14Hi malokotswane
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply23 Jun 2017, 14:14
Official
Hi malokotswane
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's replyOfficial
03 Jul 2017, 06:16Good day
We are sorry for the delay kindly know that you are liable for the consumption of spend limit you have to pay for it.
Regards
Thokozani
Telkom Social Media Team
Best regards,
Telkom's reply03 Jul 2017, 06:16
Official
Good day
We are sorry for the delay kindly know that you are liable for the consumption of spend limit you have to pay for it.
Regards
Thokozani
Telkom Social Media Team
Best regards,
's updateReviewer Update
10 Jul 2017, 15:27On the 8th of july2017 i complained to Telkom about my spend limit as agreed between me and telkom, after about a month (3rd of July 2017)Thokozani from telkom social media responded by saying that i am liable for the spend limit. i dont know if telkom understood my complain, my problem is i have capped my spend limit more than 3 times with them but my bill is always more than our agreement. if i say give me your service worth R750,00 and you give me R1200.00 worth of service whos problem is that? my understanding is that if you give me the required service and i spend everything in a day you can call that my problem. and for you to take a month to give me this type of answer really make me think that you are using the power of the company knowing that i wont be able to challenge Telkom. if that is how you operates that is find, just keep on billing the way you like till i cannot pay anymore so that you can send the state lawyers to me. i regret the day i signed that contract because i thought i was going to get a better service, as you enjoy to deduct my money every month, know that my family is suffering a lot from that. good luck
's update10 Jul 2017, 15:27
Reviewer Update
On the 8th of july2017 i complained to Telkom about my spend limit as agreed between me and telkom, after about a month (3rd of July 2017)Thokozani from telkom social media responded by saying that i am liable for the spend limit. i dont know if telkom understood my complain, my problem is i have capped my spend limit more than 3 times with them but my bill is always more than our agreement. if i say give me your service worth R750,00 and you give me R1200.00 worth of service whos problem is that? my understanding is that if you give me the required service and i spend everything in a day you can call that my problem. and for you to take a month to give me this type of answer really make me think that you are using the power of the company knowing that i wont be able to challenge Telkom. if that is how you operates that is find, just keep on billing the way you like till i cannot pay anymore so that you can send the state lawyers to me. i regret the day i signed that contract because i thought i was going to get a better service, as you enjoy to deduct my money every month, know that my family is suffering a lot from that. good luck