MS
Marcel S
1 reviews | Active since Apr 2014
15 Feb 2017, 15:18
No reply
<p>I have sent queries and mails and filled in forms on the website with no reply. I want to upgrade my 20GB LTE to 30GB LTE as I am running out of data each month. I only get an SMS with a case number but nothing from then. I should rather just cancel my contract and get proper internet, the LTE is anyway more down and slow than anything else.</p>
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Replies (3)0
Replies (3)
Telkom's replyOfficial
16 Feb 2017, 08:48Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply16 Feb 2017, 08:48
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
MS
Marcel S's updateReviewer Update
16 Feb 2017, 11:40And still no reply, no contact, nothing. They just don't care about their customers.
MS
Marcel S's update16 Feb 2017, 11:40
Reviewer Update
And still no reply, no contact, nothing. They just don't care about their customers.
Telkom's replyOfficial
20 Feb 2017, 15:34Hi Marcel,
Kindly note that we have escalated you query to our upgrade team to follow up and assist.
Regards
Tsebo
Best regards,
Telkom's reply20 Feb 2017, 15:34
Official
Hi Marcel,
Kindly note that we have escalated you query to our upgrade team to follow up and assist.
Regards
Tsebo
Best regards,