cB
cornel B
1 reviews | Active since Oct 2016
14 Dec 2016, 10:15
No reply...
<p>I was keen to join the LTE Internet service.</p> <p>On Telkom's LTE web-site, I numerous times and completed the online forms for an agent to visit me at home OR to get in touch. It's weeks now without any luck.</p> <p>1. What is the purpose of developing a web-site to improve communication and no one responds to online requests?</p> <p>2. This is clearly a sign that if you join Telkom internet, and a problem pops up, you will struggle with custmer service to respond...</p> <p> </p> <p>Why is it so hard to understand the importance of GOOD Customer Service?</p> <p> </p> <p> </p> <p> </p> <p> </p>
Helpful (0)
Replies (7)0
Replies (7)
Telkom's replyOfficial
14 Dec 2016, 12:28Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply14 Dec 2016, 12:28
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
cB
cornel B's updateReviewer Update
15 Dec 2016, 16:1024hrs later and still no action apart from an automatic generated message...
TELKOM c! Telkom customer service is just pathetic!
Official private business reply:
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your Reference: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
cB
cornel B's update15 Dec 2016, 16:10
Reviewer Update
24hrs later and still no action apart from an automatic generated message...
TELKOM c! Telkom customer service is just pathetic!
Official private business reply:
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your Reference: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Telkom's replyOfficial
19 Dec 2016, 13:51Good day Cornel,
Please provide your ID number and online order numb er so we can ask our Sales Team to further assist.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply19 Dec 2016, 13:51
Official
Good day Cornel,
Please provide your ID number and online order numb er so we can ask our Sales Team to further assist.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
cB
cornel B's updateReviewer Update
20 Dec 2016, 04:02I have a plan... why dont someone call me? After leaving my number on various online forms for a Telkom assisatnt to get in touch... We are now in WEEK 3!
cB
cornel B's update20 Dec 2016, 04:02
Reviewer Update
I have a plan... why dont someone call me? After leaving my number on various online forms for a Telkom assisatnt to get in touch... We are now in WEEK 3!
Telkom's replyOfficial
22 Dec 2016, 09:09Thank you for taking our call.
Your details have been sent to our Team for further assistance.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply22 Dec 2016, 09:09
Official
Thank you for taking our call.
Your details have been sent to our Team for further assistance.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
cB
cornel B's updateReviewer Update
22 Dec 2016, 13:53While driving Telkom called. I could not answer but a sms came through afterwards. On the sms is a email address to use for getting in touch.
Unfortunatelly the email address does no work. It bounced back.
cB
cornel B's update22 Dec 2016, 13:53
Reviewer Update
While driving Telkom called. I could not answer but a sms came through afterwards. On the sms is a email address to use for getting in touch.
Unfortunatelly the email address does no work. It bounced back.
cB
cornel B's updateReviewer Update
29 Dec 2016, 14:55It's now WEEK 4 dealing with a complete DYSFUNCTIONAL TELKOM…
Here’s the run down…
1. I responded to a Telkom add on their official website for a Telkom worker to get in touch. The worker will come out to my residence and explain/ test the new LTE service provided by Telkom
2. One week wait and no reply. I make contact again on the same web-site
3. Ten days since original request, no feedback
4. The I wrote a note on HelloPeter… 1 day later I get a standardized reply on HelloPeter someone is looking into the case and will get in touch soon
5. 24hrs later and still no contact from Telekom
6. Then some replies to my HelloPeter column from Telkom for my ID no. and reference no…I rep**** that the online service did not ask my ID and did not give me a reference no. All I had to provide was my phone number. On my response I suggest to the person from Telkom that someone pick up the phone and get in touch
7. I then drove to Hatfield Telkom to speak to customer service. The lady informed me Telkom online ‘issues’ cannot be dealt with them and I should call Telkom online.
8. Then 2 days later Telkom calls for the first time, 3 weeks since I made contact online. I was driving and could not take the call. Telkom was kind to send a sms afterwards with a email address to contact them. God give me strength... The email address provided by Telkom was incorrect and bounced back
9. Two days later… Telkom calls and I take the call. I was asked my ID no and a reference no. As previously mentioned I was never provided a reference number but gave them my ID no. The lady informed me someone will call me back straight away… It’s now one week later and still no call…
Can anyone try and explain how there could be hope for a country when communication is vital and them main telecom communication network provider is completely dysfunctional?
cB
cornel B's update29 Dec 2016, 14:55
Reviewer Update
It's now WEEK 4 dealing with a complete DYSFUNCTIONAL TELKOM…
Here’s the run down…
1. I responded to a Telkom add on their official website for a Telkom worker to get in touch. The worker will come out to my residence and explain/ test the new LTE service provided by Telkom
2. One week wait and no reply. I make contact again on the same web-site
3. Ten days since original request, no feedback
4. The I wrote a note on HelloPeter… 1 day later I get a standardized reply on HelloPeter someone is looking into the case and will get in touch soon
5. 24hrs later and still no contact from Telekom
6. Then some replies to my HelloPeter column from Telkom for my ID no. and reference no…I rep**** that the online service did not ask my ID and did not give me a reference no. All I had to provide was my phone number. On my response I suggest to the person from Telkom that someone pick up the phone and get in touch
7. I then drove to Hatfield Telkom to speak to customer service. The lady informed me Telkom online ‘issues’ cannot be dealt with them and I should call Telkom online.
8. Then 2 days later Telkom calls for the first time, 3 weeks since I made contact online. I was driving and could not take the call. Telkom was kind to send a sms afterwards with a email address to contact them. God give me strength... The email address provided by Telkom was incorrect and bounced back
9. Two days later… Telkom calls and I take the call. I was asked my ID no and a reference no. As previously mentioned I was never provided a reference number but gave them my ID no. The lady informed me someone will call me back straight away… It’s now one week later and still no call…
Can anyone try and explain how there could be hope for a country when communication is vital and them main telecom communication network provider is completely dysfunctional?