No reply

I have 2 telkom mobile contracts, both are due for an upgrade. I have been struggling to get the upgrade done for the last six months. Tried the in store upgrade, never got a call back and when I went back in they couldn't find the signed contract. Tried the call center as I wanted an I6s 64 which they advertised. But never have stock. App**** online no response. Tried at a Durban store last night. They don't have stock. Does this mean that telkom advertises products which they don't have stock off. Do I need to report this to consumer protection as false advertising.