1 reviews | Active since Apr 2012
No replies after contract approval
<p>I app**** for a cell phone contract and was called a few days later by Lungile Shabalala from the Telkom contact centre. I was assured that the contract had been approved and that I would be called back in a few minuted to finalize the matter. I was never called back. This is now 12 days ago. I have since sent numerous e-mails to Lungile with no replies. I have called 10213, entering my promotional code; I never got through to an agent and the line usually cuts after 15 minutes. </p>
Good day Butan1
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Please provide your order number in an e-mail to ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Good day Butan1
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Please provide your order number in an e-mail to ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Till this day no one from Telkom has contacted me. What's most bizarre is that I'm giving Telkom more business and not claiming anything. Clearly they don't need my money. This certainly left a very bitter taste in my mouth. Ridiculous service!!!
Till this day no one from Telkom has contacted me. What's most bizarre is that I'm giving Telkom more business and not claiming anything. Clearly they don't need my money. This certainly left a very bitter taste in my mouth. Ridiculous service!!!