CL
Chris L

1 reviews | Active since May 2012

08 May 2016, 15:56

No repayment SIX months later

<p>I cancelled my Telkom account in September&nbsp;2015. &nbsp;In October I was billed again for R199.</p> <p>&nbsp;</p> <p>My account number: ***</p> <p>&nbsp;</p> <p>Despite numerous calls, emails and even reporting the matter to HelloPeter, the R199 is STILL not reimbursed, SIX months later. I get an invoice for R199 credit EVERY&nbsp;month.</p> <p>&nbsp;</p> <p>What else do I have to do to get my money back? This is totally unacceptable and pathetic, and POOR customer service in the extreme.</p> <div class="page" title="Page 1"> <div class="layoutArea"> <div class="column"> <p><span style="font-size: 9.000000pt; font-family: 'AllAndNone';">&nbsp;<br /></span></p> <p><span style="font-size: 9.000000pt; font-family: 'AllAndNone';">&nbsp;</span></p> </div> </div> </div>

0
Replies (2)
Telkom
Telkom's reply08 May 2016, 16:09
Official

Hello HairyOne25 

We apologise for any inconvenience caused. 

We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information. 

Please contact us via email: *** for any further queries. 

Your ***.

Regards

Hazel

Telkom Social Media Team

CL
Chris L's update18 May 2016, 08:38
Reviewer Update

Still, no response or payment. Almost 7 months later!