No repairs for 7 days

On Friday 24 July 2015 our Telkom lines were struck by lightening. We reported the incident immediately via sms and received the following reference number 776CRK240715 shortly thereafter. On Tuesday 28 July I called in at the Telkom shop in Cresta Centre, JHB to ask what was happening with the repairs. I was informed that their technicians would be restoring our lines the next day. It is now Friday 31 July 2015, a week later, and we have not heard or seen anyone from Telkom. I run a business for home and use these lines extensively for email and internet access.THIS IS UNACCEPTABLE FROM A COMPANY LIKE TELKOM, WHO WILL BE ACCOUNTABLE FOR MY LOSS OF BUSINESS?