No repairs done

I reported my land line was not working, on the 11th November 2015, and with this I am unable to use my internet. After 2 weeks I began phoning the call centre. I phone every day, and all they say is a technician has been assigned to do the repairs, a technician is unable to get access to the necessary premises, a technician does not have the necessary equipment. Tomorrow, 11th December 2015, will be a on the that has expired with no results. In our house I use the wifi for business, my children use it for their cell phone. I am currently having to pay my ISP for a service I am unable to use and having to buy data and call time. This is incurring costs that I do not have a budget for.<br> .