No repairs being done

I reported a fault on our ADSL/DSL line with Telkom on 15.07.2015. They gave a reference number: 197CTK150715. I called on 20.07.2015, they said they will escalate the query. On 24.07.2015 I called again as nothing happened. The consultant I spoke to said the repair date has expired and he will escalate it again to the person who dispatches the technicians. On 24.07.2015 I got a sms to say there is a delay in repairs and they will appoint someone. On 26.07.2015 I went into Telkom Wonderpark, we called the call centre from there who then said a technician was appointed and would come out today 27.07.2015, still nothing. We run our business from home, and our main work is done online, this has damaged our business and there has been loss of income because of Telkom being unresponsive. I can not pay for a service I have no use of.