No repair or service on telkom line for 3 months

I have no service on my telkom landline since March. I reported it several times, after which I received the regular sms and that problem is in hand of the technician and after that, that the problem has been resolved. BUT the line can't be working if the physical cable has been cut and all the telephone poles also cut off. . The latest fault report reference number is 343CTZ100615, in hand of the repair division since 10 June. I phoned on 17 June to track the progress as it is very difficult to do business without the telkom line and the mobile signals unreliable here. After 30 minutes explaining the situation to 4 different people, I asked the last lady to please phone me back as I am talking on my cellphone and it is getting rather expensive to hold on while they try to figure out their system errors. She took my number and promised to phone back, but she didn't. I also received a telephone bill for May. They said that they didn't know that the line is out of order, but when I asked to check for previous fault reports the system had an error. How can technician report fault resolved if he knows the line is cut??