No repair of telephone line for nearly 1 month!

I reported a fault on my parents land line to Telkom on 19/11. The line was dead, the technician walks in 2 weeks later only to say that is not his department. Another week goes by and another technician comes out and says that is not his department either.<br> The cable outside the house has now fallen over the driveway which is a serious problem as it could decapitate you if you didn't know it was there at night! To date still no phone line working.<br> The alarm system works off the landline so that too now does not work... in SA to have no alarm when you are 80 years old is not a very good idea! Disgusted at the service!