No Repair for 2 months

We are paying for uncapped 10mb line but averaging 0-3 mb at the most . We reported fault on 14 Aug . Fault #603CRK140815. However Telkom marks the fault as resolved when the issue has not been resolved. We ve logged the same fault on 25 Aug. Fault #671CRK250815 & again 26 Aug, 3 September, 14 Sept. Latest fault is 747CRK140915. Still we have had no technician attend to fault. Today 10 Oct our Telkom line has gone dead and we now have 0 Internet. Adsl is completely off. We run a small business from home and we are spending thousands of rands on purchasing cellphone data to keep our business running . Please can we have our line repaired. We ve had the fault escalated 4-5 times to no avail. We have also reported the incident to ICASA Complaint ***/15.