No regard for customer's loss or help

Telkom as its competitors no longer care about the customers who give them their marketshare. I changed tariff and brought the 3 + 3gb anytime and night data bundle (exclusive to smartbroadband tariff). I only used some of the data, the rest expired due to bad network. I inquired vehemently with Telkom why was I getting such network, a case was logged, calls were returned to me as follow up (great work done) and after 10 days they established that the tower I normally connect to from home, was damaged, cable ****** and backup battery also gone. My problem is why must be at the cost of a customer's data that they find out they have faulty infrastructure. No thank you or reimbur*****t of my loss due to their poor network monitoring systems. I am far from happy with this response.