1 reviews | Active since Jul 2015
No regard for customers
<p>I have a telkom sim card that I use for my day to day data, SMS and mostly calls because of the freeme service. Since I did a sim swap last year after I was hikjacked, I have been having problems with this sim card and no one at Telkom knows what the problem is. The sim cannot roam on MTN network which means I occasionally loose network and it gets worse if I move out of Telkom coverage area. I use this sim for streaming my services in video production. I had to do the troubleshooting myself to realise that it cannnot roam on MTN</p> <p> </p> <p>I looged a call with Telkom on the 25th of February and up to so far no feedback and no one knows what the problem is and beofre then I have been advised to do a sim swap of which Telkom charges R35 and I have to drive to a telkom shop but nothing helps. Imagine throwing away a sim that every client knows and starting afresh because of Telkom incompetence. Telkom has very good products but their service sucks big time and I have to change my number due to their incompetence. All I can say is Sies!!!</p>
Telkom team only call once and never call again. Worse they never leave a direct no of who you can call but only the call centre no. When you call the call centre, they cannot put you thru to the person who called and they only advise thath they will send an email for the person to call again and That's it. Still have no working sim card. Waiting for the bundles to expire and I will throw this thing away. Excellent products but very very ****py service. When you are with Telkom you have to be strong in prayer bcause you have to prau everyday that nothing goes wrong with your sim or you will be asked to do a sim swap at R35 and no support thereafter.
Telkom team only call once and never call again. Worse they never leave a direct no of who you can call but only the call centre no. When you call the call centre, they cannot put you thru to the person who called and they only advise thath they will send an email for the person to call again and That's it. Still have no working sim card. Waiting for the bundles to expire and I will throw this thing away. Excellent products but very very ****py service. When you are with Telkom you have to be strong in prayer bcause you have to prau everyday that nothing goes wrong with your sim or you will be asked to do a sim swap at R35 and no support thereafter.